Are you frictionless?

ball-bearingsHaving the mind of an entrepreneur means always looking at yourself from your client’s perspective.

  • How easy is it to find your contact information (not just a form to fill out)?
  • How easy is it to get you on the phone?
  • Are you nice to work with or do you have a reputation for being prickly?
  • How clear are you about your prices and services?
  • How confident do you sound?
  • How demonstrably committed are you to each client’s project?

When is the last time you sat back and looked at how frictionless you are for your clients? In a time when freelancers will work for $5 (fiverr.com), we need to distinguish ourselves by demonstrating our responsiveness and high value. Are you acting like the high-end professional that you are? Do your clients see that?

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